Job Description
Are you looking to launch a successful career in Information Technology? Phoenix Digital Solutions is seeking a dedicated Entry-Level IT Support Specialist to join our dynamic team in Phoenix, AZ. We are looking for individuals eager to learn, grow, and contribute to a world-class support environment.
As a Full-Time team member, you will receive top-tier training to bridge the gap between your current skills and your future career in tech. We value passion and attitude over experience, providing a clear roadmap for professional development.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of new workstations and peripherals.
- Maintain accurate documentation of all helpdesk tickets and user interactions.
- Collaborate with senior staff to resolve complex technical queries.
- Monitor system performance and report technical anomalies.
Qualifications
- High school diploma or GED is required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Willingness to obtain relevant IT certifications during employment.