Job Description
Are you looking to kickstart your career in Information Technology? TechCorp Detroit is seeking a motivated Entry-Level IT Support Specialist to join our growing team. We offer a dynamic environment where you can learn from industry experts and grow your technical skills.
Our ideal candidate is eager to learn, possesses a strong desire to solve problems, and is ready to dive into the world of tech support. We provide comprehensive on-the-job training, so no prior professional experience is required—just your drive and enthusiasm.
Responsibilities
- Provide first-level technical support to employees regarding hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Perform routine inventory management and asset tagging for company equipment.
- Document technical issues and resolutions in our ticketing system to maintain a knowledge base.
- Collaborate with senior IT staff to troubleshoot complex technical challenges.
- Ensure compliance with company security policies and data protection standards.
- Conduct basic user training sessions on new software applications.
Qualifications
- High School Diploma or GED required.
- Familiarity with basic computer operations (Windows, Mac) and internet browsers.
- Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- Exceptional problem-solving abilities and a logical approach to debugging issues.
- Must be available for full-time, on-site work in Detroit, MI.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain relevant IT certifications (we support training).