Job Description
Join TechVance Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals eager to grow in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting our Las Vegas headquarters. Enjoy comprehensive training, mentorship programs, and opportunities for advancement in our fast-growing tech company. What we offer: Competitive salary, health benefits, paid time off, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document incident tickets and maintain IT asset inventory
- Collaborate with senior technicians to resolve complex problems
- Assist with system upgrades and security patches
- Deliver exceptional customer service via phone, email, and chat
- Participate in on-call rotation for after-hours emergencies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of IT support or help desk experience
- Basic knowledge of Windows OS, networking, and security concepts
- Strong problem-solving and communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional off-site support