Job Description
Ready to launch your tech career tomorrow? TechNova Solutions, a leading Atlanta-based IT innovator, seeks passionate entry-level IT Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training! Join our collaborative environment where your problem-solving skills will directly impact business success. Enjoy competitive benefits, growth opportunities, and the chance to work with cutting-edge technology. Start your journey in Georgia's thriving tech hub today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document service tickets and maintain IT asset inventory
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex system issues
- Deliver user training on new IT systems and procedures
- Participate in IT infrastructure improvement projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license for occasional off-site support