Job Description
Join TechInnovate Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Charlotte's booming tech scene! We're seeking passionate tech enthusiasts ready to build foundational skills while supporting our dynamic team. Enjoy competitive benefits, mentorship from industry experts, and opportunities for growth in a collaborative environment. If you're eager to learn and contribute to cutting-edge projects, apply today!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person requests
- Install, configure, and troubleshoot hardware/software including Windows OS and Microsoft Office
- Manage user accounts, permissions, and access controls in Active Directory
- Document incidents, resolutions, and procedures in IT service management systems
- Collaborate with senior IT staff on network maintenance and security protocols
- Assist with asset management and inventory tracking of IT equipment
- Participate in cross-departmental tech initiatives and training sessions
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and troubleshooting methodologies
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)