Job Description
Join TechFlow Solutions Inc. as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our growing remote team. This full-time position offers comprehensive training and a collaborative environment where you'll develop critical IT skills while making a tangible impact. As a remote-first company, we value flexibility and work-life balance while maintaining high standards of service excellence. If you're ready to grow with us, apply today!
Responsibilities
- Provide remote technical support to employees via phone, email, and chat
- Diagnose and resolve hardware/software issues including OS, network, and security
- Document incidents and solutions using IT service management tools
- Assist with onboarding new employees and equipment setups
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and report potential vulnerabilities
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- CompTIA A+ certification or equivalent experience preferred
- Must be authorized to work in the United States