Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! We're urgently seeking motivated individuals passionate about technology to provide exceptional service to our clients. This is your gateway to a rewarding career in IT with comprehensive training and growth opportunities. Located in the heart of Colorado Springs, we offer a collaborative environment where innovation thrives. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in service management tools
- Collaborate with senior technicians on complex problems
- Assist with network monitoring and security protocols
- Train end-users on new technologies and best practices
- Participate in IT infrastructure upgrades and projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Linux operating systems
- Fundamental understanding of networking concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service oriented with patience and empathy
- Ability to work independently and in team environments
- Eagerness to learn and pursue IT certifications