Job Description
Jumpstart your tech career with TechSolutions Inc.! We're urgently seeking motivated Entry Level IT Support Specialists to join our dynamic Kansas City team. This is your opportunity to gain hands-on experience in a fast-paced environment while supporting cutting-edge technology initiatives. We offer comprehensive training, career growth paths, and a collaborative culture that values innovation. If you're passionate about technology and eager to learn, apply now to join our mission!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist users with system configurations and troubleshooting
- Document and resolve helpdesk tickets in CRM systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on new technologies
- Maintain inventory of IT assets and equipment
- Support network connectivity and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred
- Valid driver's license required