Job Description
Launch your tech career with Detroit's fastest-growing IT firm! We're seeking passionate entry-level professionals to join our dynamic support team. No prior experience required—just a drive to learn and grow in a collaborative environment. Enjoy comprehensive training, mentorship from industry experts, and opportunities for rapid advancement. Join us in shaping Detroit's digital future while building valuable skills in networking, security, and cloud technologies.
Responsibilities
- Provide first-line technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including desktops, printers, and network connectivity
- Install, configure, and maintain IT systems following company protocols
- Document all troubleshooting steps and ticket resolutions in ITSM systems
- Assist with cybersecurity awareness training and basic security protocols
- Collaborate with senior team members on infrastructure projects
- Participate in weekly skill-building workshops and certification prep
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a fast-paced team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and adapt to changing priorities