Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Arlington, TX. As a cornerstone of our IT department, you'll gain hands-on experience while supporting our growing client base with cutting-edge technology solutions. This role offers unparalleled growth opportunities, mentorship from industry experts, and a collaborative environment where your technical skills will flourish. If you're passionate about technology and eager to build a foundation in IT infrastructure, this is your gateway to success!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, and access control systems following security protocols
- Document technical procedures, incidents, and resolutions in ITSM tools
- Collaborate with senior IT staff on system upgrades and patch management
- Monitor network performance and troubleshoot connectivity problems
- Assist in onboarding new employees with IT equipment and training
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication abilities
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office 365 and cloud-based services
- Ability to lift 30 lbs and work in a fast-paced environment