Job Description
Join TechNOLA Solutions as an Entry-Level IT Support Specialist and launch your career in New Orleans' thriving tech scene! We're seeking passionate tech enthusiasts to provide critical infrastructure support for our growing client base in the Gulf South. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and certification opportunities.
Our ideal candidate thrives in collaborative environments and possesses a strong foundation in IT fundamentals. You'll work directly with our senior engineers to implement solutions, troubleshoot complex issues, and contribute to digital transformation initiatives across diverse industries. With competitive benefits and a commitment to employee development, TechNOLA Solutions is the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Manage help desk tickets via ticketing systems (ServiceNow/Jira)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with Active Directory administration and user account management
- Document IT procedures and create technical knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud migration projects (AWS/Azure)
- Participate in after-hours on-call rotation (1x/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Proficiency with Windows OS and Microsoft Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to prioritize tasks in fast-paced environments
- Experience with remote desktop tools (TeamViewer/RDP)
- Valid driver's license and reliable transportation