Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic Minneapolis team. As a cornerstone of our technical operations, you'll gain hands-on experience with cutting-edge systems while supporting 500+ users across diverse departments. Our comprehensive training program ensures rapid growth into infrastructure management, cybersecurity, and cloud technologies. Enjoy hybrid work arrangements, tuition reimbursement, and career advancement pathways. Join us in transforming how businesses leverage technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Deploy and configure Windows/macOS workstations, mobile devices, and peripherals
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with senior engineers on system upgrades and security initiatives
- Manage user access permissions and account lifecycle processes
- Support AV equipment and conference room technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic understanding of networking principles (TCP/IP, DNS, DHCP)
- Excellent troubleshooting methodology and customer service skills
- Ability to lift 25lbs and work in various office environments
- Valid driver's license for occasional site visits
- 0-2 years of professional IT experience