Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to kickstart their careers in Oakland's thriving tech hub. As a key member of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our innovative workforce. Enjoy comprehensive training, mentorship from industry experts, and clear advancement paths in a collaborative environment that values growth and learning. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide technical support to employees via phone, email, and in-person requests
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Support cybersecurity initiatives including patch management and access control
- Collaborate with senior IT staff on technology implementations and upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks in fast-paced environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional off-site support