Job Description
Join our dynamic IT team at Omaha Tech Innovations as an Entry-Level IT Support Specialist! This is your gateway to a thriving tech career in Omaha's growing innovation ecosystem. We're seeking passionate tech enthusiasts ready to build foundational skills while supporting our cutting-edge operations. You'll gain hands-on experience with enterprise systems, cybersecurity protocols, and client-facing solutions – all with mentorship from industry veterans. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth in one of America's most affordable tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees via ticketing system, phone, and in-person assistance
- Deploy and configure Windows 10/11 workstations, laptops, and peripheral devices
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Implement security protocols for data protection and compliance with NIST standards
- Document IT processes, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on system upgrades and migrations
- Train staff on new software implementations and digital tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Active Directory administration
- Customer service mindset with excellent written/verbal communication skills
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Ability to troubleshoot hardware/software issues systematically
- Valid driver's license for occasional equipment transport
- Proven problem-solving ability through academic projects or internships