Job Description
Launch your IT career with TechHorizon Solutions, Kansas City's leading tech innovator! We're seeking passionate entry-level professionals to join our dynamic IT Support team. Enjoy competitive pay, comprehensive benefits, and mentorship from industry veterans. Work with cutting-edge technologies while supporting Fortune 500 clients in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with cross-functional teams on infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling