Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in Sacramento's thriving tech hub! We're seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our clients. As a key member of our growing department, you'll gain hands-on experience with cutting-edge technologies while working alongside industry experts. We offer comprehensive training, career development programs, and a collaborative environment where innovation thrives. Enjoy competitive benefits, flexible work arrangements, and the opportunity to grow your skills in cybersecurity, cloud infrastructure, and network administration. If you're passionate about technology and eager to make an impact, apply today and become part of Sacramento's premier IT solutions provider!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripheral devices
- Document all IT incidents, resolutions, and asset inventory in ticketing systems
- Assist with cybersecurity protocols including access management and vulnerability scanning
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred (willing to train)
- Experience with helpdesk software (ServiceNow, Jira) a plus
- Ability to lift 30 lbs and work in a fast-paced environment