Job Description
Join our dynamic IT team at TechSolutions Inc., a leading tech innovator in Baltimore's thriving digital corridor. We're seeking passionate entry-level talent to launch your career in information technology. Enjoy comprehensive training, mentorship from industry experts, and opportunities to work on cutting-edge projects for Fortune 500 clients. Our collaborative environment fosters growth while supporting Baltimore's growing tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage and resolve help desk tickets via ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Assist with network troubleshooting and security protocols
- Document technical procedures and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Participate in system upgrades and patch management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs and work in server environments
- Valid driver's license for occasional off-site support