Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in Portland's thriving tech ecosystem. We're seeking passionate individuals eager to grow their technical skills while supporting our innovative team. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage helpdesk tickets and prioritize incident resolution
- Assist with onboarding new employees and equipment setup
- Document technical procedures and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues
- CompTIA A+ certification preferred (not required)