Job Description
Join CyberNet Solutions Inc., a leading IT services provider in the Southwest, as an Entry-Level IT Support Specialist. This role offers an exceptional launchpad for your career in technology with hands-on experience in enterprise environments. You'll work alongside industry experts to deliver cutting-edge solutions while developing critical technical skills. Our El Paso office fosters innovation and professional growth with competitive benefits and flexible work arrangements. If you're passionate about technology and eager to build a foundation in IT infrastructure, this is your opportunity to thrive.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document IT processes and create user documentation
- Collaborate with senior engineers on cybersecurity initiatives
- Manage user accounts and access permissions in Active Directory
- Monitor system performance and report anomalies
- Participate in disaster recovery testing and implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- Basic understanding of cybersecurity principles
- CompTIA A+ or similar certification preferred