Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Oklahoma City! We're urgently hiring motivated individuals passionate about technology to provide critical support to our growing client base. This is your gateway to a thriving IT career with hands-on experience in enterprise environments. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex troubleshooting tasks
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity protocols and access management
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or ability to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving and customer communication skills
- Ability to lift 30 lbs and work in varied environments
- Valid Oklahoma driver's license for occasional off-site support
- Proficiency with ticketing systems (ServiceNow/Jira preferred)