Job Description
Join our dynamic team at TechForward Solutions as an Entry-Level IT Support Specialist in the heart of Washington DC! We're urgently seeking passionate tech enthusiasts to provide critical IT infrastructure support to our government and private sector clients. This is your opportunity to launch your career in IT with hands-on experience in cutting-edge technologies while making a tangible impact. Immediate start available! Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. Apply today to become part of our innovative tech family.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via ticketing systems and remote support
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure Windows/macOS workstations and mobile devices
- Document IT procedures, knowledge base articles, and troubleshooting guides
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system health and perform preventative maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving and customer service orientation
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work in a fast-paced environment with competing priorities
- Valid driver's license (for occasional equipment transport)
- Must be eligible for federal government clearance (background check required)