Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts in Seattle to provide critical infrastructure support to our growing client base. This is your chance to launch a rewarding career in technology while working with cutting-edge systems in a collaborative environment.
Our ideal candidate thrives in fast-paced settings and is eager to learn. You'll gain hands-on experience with enterprise systems while contributing to our mission of delivering exceptional IT solutions. With competitive benefits and clear growth paths, this role is perfect for recent graduates or career-changers ready to make their mark in Seattle's tech scene.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via ticketing system and remote support
- Assist with system deployments, patch management, and security updates
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and proactively address potential issues
- Support office technology including AV equipment and mobile devices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Fundamental knowledge of Windows/macOS, networking, and cloud services
- Strong problem-solving skills with customer service mindset
- Ability to learn new technologies quickly and adapt to changing priorities
- Basic scripting knowledge (Python/PowerShell/Bash) preferred
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification a plus