Job Description
Join our dynamic IT team in Indianapolis as we expand our tech operations! We're urgently seeking passionate entry-level professionals to provide critical support to our growing client base. This is your chance to launch your career in a fast-paced environment with mentorship from senior engineers and opportunities for rapid skill development. Enjoy competitive benefits, flexible work arrangements, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and configure desktops/laptops across enterprise environments
- Document IT processes and maintain knowledge base articles
- Collaborate with senior IT on infrastructure projects
- Monitor system health and perform basic preventative maintenance
- Train end-users on new technologies and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Problem-solving ability and attention to detail
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365
- Ability to lift 30lbs for equipment installation