Job Description
Join our dynamic IT team at TechFlow Solutions and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our Austin-based clients. This is your opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. If you're passionate about solving technical challenges and eager to grow in the IT field, apply now to join our innovative team!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all IT incidents and resolutions using ticketing systems
- Collaborate with senior technicians to resolve complex technical problems
- Assist with system updates, patches, and security protocols
- Deliver user training on new technologies and best practices
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation