Job Description
Join our dynamic IT team in Dallas as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support for our growing enterprise. This role offers rapid career progression, mentorship from senior engineers, and hands-on experience with cutting-edge technologies. If you're a recent graduate or career-changer ready to launch your IT career, this is your opportunity to make an immediate impact.
Responsibilities
- Deploy, configure, and maintain desktop hardware, software, and peripheral devices
- Provide Tier 1/2 technical support via ticketing system, phone, and remote assistance
- Manage user accounts, permissions, and access controls in Active Directory
- Monitor network health using tools like SolarWinds and Nagios
- Document technical procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in cybersecurity awareness initiatives and data protection protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills and customer service orientation
- Ability to prioritize tasks in fast-paced environment
- Excellent written and verbal communication skills
- Valid driver's license for occasional site visits