Job Description
Join TechNova Solutions and launch your IT career in the heart of Philadelphia! We're urgently seeking passionate entry-level IT professionals to join our dynamic team. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients while growing your skills in a collaborative environment.
We offer comprehensive training, mentorship from industry experts, and a clear path to career advancement. If you're a tech-savvy problem-solver ready to make an immediate impact, we want to hear from you!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate inventory records
- Collaborate with senior IT staff on system upgrades and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cloud service administration (AWS/Azure basics)
- Participate in IT infrastructure monitoring and preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with help desk ticketing systems (ServiceNow preferred)
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Excellent verbal and written communication skills
- Ability to lift 20 lbs and work in a fast-paced environment