Job Description
Join NexusTech Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're urgently seeking passionate individuals to provide critical technical support to our growing client base in Phoenix. This is your opportunity to work with cutting-edge systems while receiving mentorship from industry experts.
As a key member of our IT team, you'll troubleshoot hardware/software issues, maintain network infrastructure, and deliver exceptional customer service. We offer competitive compensation, comprehensive benefits, and a clear career growth path. Don't miss this urgent opportunity to become part of Phoenix's fastest-growing tech team!
Responsibilities
- Provide Tier 1 technical support for desktops, laptops, and mobile devices
- Diagnose and resolve network connectivity issues using diagnostic tools
- Install, configure, and maintain software applications across Windows environments
- Document technical issues and resolutions in service management systems
- Collaborate with senior IT staff on complex system implementations
- Assist with cybersecurity protocols and data protection measures
- Deliver user training on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Experience with helpdesk ticketing systems (Service Desk preferred)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification (preferred but not required)
- Ability to lift 25 lbs for hardware maintenance tasks
- Valid Arizona driver's license (for occasional site visits)