Job Description
Join our dynamic IT team in Chicago and launch your tech career! We're urgently seeking passionate entry-level professionals to provide critical technical support across our organization. Enjoy comprehensive training, mentorship from industry experts, and opportunities for rapid growth in a fast-paced environment. If you're ready to transform your theoretical knowledge into practical solutions, this is your moment to shine.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and security protocols implementation
- Document all IT incidents and resolutions using ServiceNow ticketing system
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train employees on new technologies and security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with help desk tools (ServiceNow, Jira, Zendesk)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support