Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology at InnovateTech Solutions! We're urgently seeking passionate individuals to provide critical technical support to our clients in Los Angeles. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact. We offer comprehensive training, mentorship from industry experts, and a clear path for career growth in a fast-paced environment. Don't miss this chance to build your foundation in IT with a company that values innovation and professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting tasks
- Assist with system updates, patch management, and security protocols
- Deliver exceptional customer service via phone, email, and chat
- Participate in cross-departmental IT projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation