Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support in our fast-paced New York City headquarters. This is your gateway to a thriving career in IT with hands-on experience across network administration, cybersecurity, and system optimization. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid advancement. Immediate start available!
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees across hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud service configurations
- Implement cybersecurity protocols including endpoint protection and access controls
- Deploy and maintain Windows Server and Linux environments
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Assist with disaster recovery testing and business continuity planning
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience
- CompTIA A+/Network+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows OS, Microsoft Office, and basic networking concepts
- Experience with ticketing systems (ServiceNow, Jira) or help desk tools
- Basic scripting knowledge (Python, PowerShell, or Bash)
- Strong troubleshooting methodology and customer service skills
- Eligibility to work in the United States