Job Description
Join our dynamic IT team in the heart of New Orleans! DeltaTech Solutions is seeking passionate entry-level IT professionals to provide critical technical support to our growing client base. This is your opportunity to launch your career in technology while working with cutting-edge systems in a collaborative, fast-paced environment.
We offer comprehensive training programs, mentorship from senior engineers, and a pathway to career advancement. If you're a tech-savvy problem-solver ready to make an immediate impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with user account management and access permissions
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Monitor system performance and escalate critical issues
- Conduct basic cybersecurity awareness training for staff
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs and work in server environments
- Valid Louisiana driver's license required
- Must pass background check and drug screening