Job Description
Join our dynamic Oakland-based team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals eager to learn and grow in a fast-paced environment. You'll be the first point of contact for technical support, ensuring seamless operations for our innovative clients. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact. If you're ready to transform your technical curiosity into professional expertise, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for diverse client systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Document all troubleshooting processes and maintain detailed service logs
- Collaborate with senior IT staff on complex system implementations
- Conduct periodic system audits and preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to pursue ongoing technical certifications