Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals to join our dynamic team in Virginia Beach, offering immediate full-time opportunities with competitive benefits and growth potential. As a key member of our IT department, you'll provide essential technical support to our clients while receiving hands-on training in cutting-edge technologies. Our collaborative environment fosters professional development, making this the perfect launchpad for your IT career.
Responsibilities
- Provide desktop and hardware troubleshooting for end-users
- Install, configure, and maintain software systems
- Assist with network administration tasks and security protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Deliver exceptional customer service via phone, email, and chat
- Participate in IT asset management and inventory control
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience a plus
- CompTIA A+ certification desirable but not required