Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to learn and grow in a fast-paced environment. As a key member of our Colorado Springs-based team, you'll provide critical technical support to our clients while receiving hands-on training in cutting-edge systems. If you're ready to transform your technical knowledge into real-world experience, this is your opportunity to shine!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document IT processes and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Support office equipment setup and maintenance
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification preferred