Job Description
Join our dynamic IT team in Atlanta and kickstart your career in technology! TechSolutions Atlanta is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. Perfect for recent graduates or career changers with foundational IT knowledge. Enjoy competitive compensation, comprehensive benefits, and clear growth pathways within our expanding organization.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document all technical issues and resolutions in our ticketing system
- Assist with cybersecurity protocols including password resets and security awareness training
- Collaborate with senior technicians on complex system deployments and maintenance
- Participate in hardware/software inventory management and asset tracking
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Strong problem-solving skills with customer service aptitude
- Ability to lift 30 lbs and work in a physical server environment
- Valid driver's license for occasional on-site client visits
- Excellent communication skills and ability to explain technical concepts clearly
- Must be authorized to work in the United States immediately