Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated tech enthusiasts to provide critical infrastructure support across our Sacramento operations. This immediate-hire position offers comprehensive training, mentorship from senior engineers, and a clear path to growth. You'll be part of a collaborative team maintaining enterprise systems while developing hands-on expertise in network administration, cybersecurity protocols, and cloud technologies. Our modern downtown office features cutting-edge labs and flexible work arrangements to support your professional development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Manage helpdesk tickets using ServiceNow with SLA-driven resolutions
- Deploy and configure Windows 10/11 workstations and mobile devices
- Monitor system health via Nagios and Splunk dashboards
- Execute security protocols including patch management and endpoint protection
- Document IT procedures and knowledge base articles
- Collaborate with cross-functional teams on system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or ability to obtain within 90 days)
- Proficiency in Windows OS administration and Active Directory
- Basic understanding of TCP/IP networking and cloud services (AWS/Azure)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30lbs for equipment installations
- Valid driver's license for occasional site visits