Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our Tucson-based clients. This is your opportunity to gain hands-on experience in a fast-paced environment while making a tangible impact. Enjoy competitive benefits, mentorship from industry experts, and immediate start date. Perfect for recent graduates or career changers with foundational tech skills!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document all IT issues and resolutions in ticketing systems
- Assist with network monitoring and security protocols
- Collaborate with senior engineers on complex technical challenges
- Deliver exceptional customer service with clear communication
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred