Job Description
Join our dynamic tech team at TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your IT career in Baltimore's thriving tech hub. We're seeking passionate tech enthusiasts eager to grow while supporting our cutting-edge infrastructure. Enjoy competitive benefits, mentorship from industry veterans, and immediate opportunities for advancement.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via phone, email, and remote access
- Assist with system deployments, upgrades, and patch management
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex infrastructure projects
- Support cybersecurity protocols and data protection initiatives
- Manage inventory and asset tracking for IT equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Basic understanding of Windows OS, Active Directory, and networking
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Valid driver's license for occasional on-site support