Job Description
Join our dynamic team at InnovateTech Solutions and launch your IT career in Louisville's thriving tech scene! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This immediate hire opportunity offers hands-on experience with cutting-edge systems while receiving mentorship from industry veterans. Enjoy a collaborative environment, professional development resources, and the chance to build foundational skills in network administration, cybersecurity, and cloud technologies. Perfect for recent graduates or career changers ready to make an impact!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance and troubleshoot connectivity problems
- Document technical issues and solutions in IT service management tools
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with senior IT staff on infrastructure improvement projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (willing to assist with certification)
- Valid driver's license and reliable transportation for occasional on-site visits