Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Oklahoma City! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. You'll provide critical technical support to our clients while gaining hands-on experience with cutting-edge systems. This is your chance to grow professionally with mentorship from industry experts and competitive benefits including health insurance, paid time off, and professional development funds. Immediate openings available for candidates ready to make an impact!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1/2 technical support via phone, email, and remote access
- Install, configure, and maintain network infrastructure components
- Create and maintain documentation for IT systems and procedures
- Collaborate with senior engineers on complex technical projects
- Assist with cybersecurity protocols and data protection measures
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (AWS/Azure)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to lift 30 lbs for equipment maintenance
- Valid Oklahoma driver's license for occasional site visits
- Must pass background check and drug screening