Job Description
Join TechFlow Solutions' dynamic IT team and launch your career in technology! We're seeking motivated entry-level IT professionals to provide critical technical support for our Boston-based clients. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment.
Why TechFlow Solutions?
• Rapid growth opportunities in Boston's thriving tech hub
• Comprehensive training and certification pathways
• Competitive benefits package including health insurance and 401(k)
• Modern office in downtown Boston with flexible work options
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across Windows/macOS environments
- Manage help desk tickets using ServiceNow and JIRA systems
- Assist with network monitoring, security protocols, and system backups
- Document technical procedures and create user training materials
- Collaborate with senior engineers on infrastructure projects
- Support AV equipment setup for conference rooms and events
- Participate in quarterly IT audits and compliance reviews
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification or willingness to obtain within 90 days
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk, or JIRA)
- Valid driver's license for occasional on-site client visits