Job Description
Join TechNova Solutions' dynamic IT team in Washington DC! We're seeking motivated Entry-Level IT Support Specialists to join our growing tech hub. This is your chance to launch your career in a fast-paced environment where innovation meets opportunity. Work alongside seasoned professionals while supporting critical infrastructure for Fortune 500 clients. Enjoy competitive benefits, professional development programs, and a culture that celebrates technical excellence.
Immediate start date available for qualified candidates!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues including desktops, laptops, and printers
- Manage user accounts, permissions, and access controls across Windows and macOS environments
- Install, configure, and troubleshoot network devices and connectivity issues
- Document technical procedures, incidents, and solutions in ITSM systems
- Collaborate with cross-functional teams on system upgrades and security patches
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional off-site support