Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist in Jacksonville, FL! We're seeking motivated individuals passionate about technology to provide exceptional technical support and drive digital transformation. This is your chance to launch your IT career with hands-on experience in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and immediate opportunities for growth. Apply now to become part of our innovative workforce!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Create and maintain documentation for IT processes
- Collaborate with cross-functional teams to resolve technical challenges
- Monitor system performance and troubleshoot network connectivity
- Support cloud-based applications and remote access solutions
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties