Job Description
Join NexusTech Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support at our San Jose headquarters. This immediate opening offers hands-on experience with enterprise systems, cloud platforms, and cybersecurity protocols. Work alongside industry mentors while troubleshooting hardware/software issues, managing user accounts, and optimizing network performance. Perfect for recent graduates or career-changers ready to accelerate their IT careers in Silicon Valley's vibrant tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory accounts and group policies
- Deploy and maintain cloud infrastructure (AWS/Azure)
- Implement cybersecurity best practices and incident response
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Provide Tier-1/2 support via ticketing systems (ServiceNow)
- Monitor system health and proactively address vulnerabilities
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows/macOS/Linux environments
- Basic understanding of networking (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team settings
- Willingness to obtain relevant certifications within 6 months