Job Description
Immediate opening for passionate IT graduates in Philadelphia! TechSolutions Inc. seeks an Entry Level IT Support Specialist to join our dynamic team. This is your chance to launch your career in a fast-paced environment where your technical skills meet real-world challenges. We offer comprehensive training, mentorship, and a clear growth path into cybersecurity, cloud computing, or systems administration.
Our Philadelphia headquarters combines cutting-edge technology with a collaborative culture. You'll work alongside industry veterans while supporting Fortune 500 clients. We value curiosity, problem-solving, and a desire to learn. If you're ready to transform your academic knowledge into practical expertise, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS workstations and peripheral devices
- Assist with Active Directory administration and user account management
- Document incidents, solutions, and asset inventory in ServiceNow ticketing system
- Collaborate with senior engineers on complex system implementations
- Conduct end-user training on productivity tools and security protocols
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11 and Microsoft Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid Pennsylvania driver's license for occasional client site visits