Job Description
Launch your tech career with TechSolutions Inc. in sunny El Paso! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to clients across the Southwest. As a cornerstone of our operations, you'll gain hands-on experience in cutting-edge technologies while contributing to a culture of innovation and growth. Enjoy competitive compensation, comprehensive benefits, and a supportive environment designed to accelerate your professional development.
Responsibilities
- Provide responsive technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document troubleshooting processes and maintain accurate service logs
- Collaborate with senior technicians to resolve complex technical problems
- Conduct routine system maintenance and security updates
- Train end-users on software applications and best practices
- Participate in IT infrastructure projects as assigned
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently and in collaborative team settings
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation