Job Description
Launch your tech career with Austin's premier IT training program! No experience required – we provide comprehensive paid training to transform motivated candidates into certified IT Support Specialists. Join our dynamic team at Austin Tech Solutions and build a future-proof career in one of America's fastest-growing tech hubs.
Our 8-week intensive training covers networking, cybersecurity fundamentals, cloud technologies, and customer service excellence. Upon completion, you'll transition into a full-time role providing critical technical support to Fortune 500 clients.
Why Join Us?
- 100% paid training ($2,500 value)
- Industry-recognized certification vouchers
- Mentorship from senior engineers
- Clear career advancement path
- Competitive benefits package
Responsibilities
- Deliver Tier 1/2 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement security protocols and maintain system integrity
- Document troubleshooting processes and knowledge base articles
- Collaborate with cross-functional teams on complex escalations
- Participate in ongoing training to maintain technical proficiency
- Provide exceptional customer experience during all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid Texas driver's license (for occasional client site visits)
- Passion for technology and continuous learning