Job Description
Join our dynamic team at Capital Innovations Group and kickstart your tech career with comprehensive paid training! We're seeking motivated individuals to become IT Support Specialists in the heart of Washington DC. No prior experience required – we provide everything you need to succeed in this high-demand field. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the nation's capital.
Our 8-week paid training program covers network security, system administration, cloud technologies, and customer service excellence. Upon completion, you'll support federal agencies and private sector clients with cutting-edge IT solutions. This is your gateway to a stable, future-proof career in technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues
- Manage helpdesk ticket systems and customer communications
- Deploy and configure Windows/macOS environments
- Assist with network security protocols and compliance
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Microsoft Office suite
- Valid US driver's license (for occasional client visits)
- Ability to obtain Security+ certification within 6 months
- Willingness to work flexible hours during training
- US citizenship required for government contracts