Job Description
Launch your tech career with Nexus Solutions! We're seeking motivated individuals for our fully-funded Entry-Level Tech Support Specialist program in Seattle. No prior experience required – we provide comprehensive paid training to transform you into a confident IT professional. Join our innovative team and gain hands-on experience with cloud systems, network troubleshooting, and client solutions. Enjoy competitive benefits, career advancement pathways, and a collaborative culture that invests in your growth.
Responsibilities
- Provide responsive technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues under mentorship
- Document cases accurately in ticketing systems
- Participate in bi-weekly training sessions to expand technical skills
- Collaborate with senior engineers on complex troubleshooting
- Contribute to knowledge base articles and solution documentation
- Support internal IT initiatives during training phase
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset and patience
- Must pass background check and drug screening
- Valid Washington State ID required