Job Description
Launch your tech career with comprehensive paid training at TechForward Solutions! We're seeking motivated individuals to join our award-winning IT Support team in the heart of San Jose's innovation hub. No prior experience required – we invest in your growth through our immersive 8-week certification program covering cloud infrastructure, cybersecurity fundamentals, and enterprise systems. Enjoy competitive benefits, mentorship from industry veterans, and clear pathways to senior roles. Join 200+ tech professionals transforming how businesses operate.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote diagnostics
- Deploy and configure hardware/software across corporate environments
- Document troubleshooting processes using ServiceNow and JIRA
- Collaborate with senior engineers on complex infrastructure projects
- Conduct end-user training sessions for new systems
- Monitor network performance and security protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and willingness to learn
- Strong problem-solving and communication skills
- Ability to obtain CompTIA A+ certification during training
- Basic familiarity with Windows/macOS/Linux environments
- Valid driver's license and reliable transportation
- U.S. work authorization required